Privacy Policy

This Privacy Policy describes how Mishkah Boutique (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Personal Information We Collect

When you visit our store, we may automatically collect certain information about your device, including:

Web browser
IP address
Time zone
Cookies and browsing behaviour

When you make or attempt to make a purchase, we collect information including:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Provide shipping and tracking updates
Communicate with you regarding your purchase
Screen orders for potential risk or fraud
Improve our website and customer experience
Send marketing emails (only if you opt in)

You may unsubscribe from marketing communications at any time.

Sharing Your Information

We only share your information with trusted third parties necessary to operate our business, including:

Shopify (our ecommerce platform)
Payment providers
Shipping carriers such as Australia Post
Marketing and analytics services

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how customers use our store.

You can disable cookies through your browser settings; however, some site features may not function correctly.

Data Retention

We retain order information for our records unless and until you request deletion, where legally permitted.

Your Rights

Under applicable privacy laws, you may request access to, correction of, or deletion of your personal information by contacting us directly.

Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, or unauthorised access.

All payments are processed securely through encrypted payment gateways.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on this page.

Contact Us

For privacy-related questions or requests, please contact:

Email: admin@mishkah.com.au

Refund Policy

Returns & Store Credit

We want you to love your purchase. If you are not completely satisfied, we accept returns for store credit within 14 days of delivery, subject to the conditions below.

Returned items must be:

Unworn and unwashed
In original condition
Free from makeup, perfume, or marks
Returned with original tags attached

Once your return is received and approved, store credit will be issued via email for future purchases.

Original shipping costs are non-refundable.

Return shipping costs are the responsibility of the customer.

Non-Returnable Items

Unless faulty, we do not accept returns on:

Sale or clearance items
Promotional or discounted items
Accessories or intimates (where applicable)

Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 7 days of receiving your order.

Email: admin@mishkah.com.au

Please include:

Your order number
Description of the issue
Clear photos of the fault

If the item is confirmed faulty, we will offer a remedy in accordance with Australian Consumer Law, which may include:

Replacement
Store credit
Refund to original payment method

Processing Returns

Once your return is received, please allow 3–5 business days for inspection and processing.

You will receive email confirmation once your return has been completed.

Important Information

Items damaged due to normal wear and tear, improper care, or misuse are not considered faulty.
Colour variations caused by screen displays or lighting are not classified as faults.
Returns sent without prior approval may not be accepted.